Order Information

	Orders are subject to terms and conditions listed below. We suggest you print a copy for your records.

	You may order by: phone fax mail on-line Secure Order Form To order by phone, call us toll free at 1-800-821-1946. Your order will be processed by our Gallery Division, The Secret Cove. The operating hours are 10am to 6pm Eastern time, seven days per week. To order on-line, by fax or mail, click on the Checkout link included in the navigation bar or shopping cart. The shopping cart will provide forms you can use for fax or mail orders. We accept MasterCard, Visa, American Express or personal checks. If you pay by check, please allow an extra seven days for processing. Click here for information on International Orders. Please note: our free shipping offer does not apply to International orders.

Packing, insurance and shipping are provided free for orders that can be shipped UPS ground service or Fed Ex ground service within the Continental United States.

Some items, as noted in the catalog, require shipment by truck due to their size or weight. Upon receipt of such orders, we will provide you with a quote for shipping charges and obtain your approval before processing the order.

Shipping charges will apply to orders shipped to Alaska, Hawaii, Puerto Rico or to other locations outside of the United States. Your approval of shipping charges will be obtained before the order is processed.

If you desire air shipment within the Continental United States, please so indicate on your order form or call our toll free number, 800 821 1946, for a quote. Your approval of the shipping charges will be obtained before the order is processed.

All shipments are FOB point of origin.

We take great care to see that your purchase arrives safely at your door. In the past thirteen years we have successfully shipped thousands of items throughout the United States, Canada and Europe.


Your Satisfaction is Guaranteed!

You may return an item for a refund or exchange if you are not completely satisfied. All we ask is that you advise us of your decision within 30 days of receipt of the merchandise.

Due to the hand-crafted nature of art work, dimensions and colors may vary. Rest assured that if you are not completely satisfied with your purchase, you may return the item for a refund. Just let us know within 30 days of receipt of the merchandise.

	From time to time, due to price changes by suppliers, we may be required to adjust our prices accordingly. We reserve the right to do so without notice. If such a change affects your order, you will be notified before your order is processed.

Credit Card Charges

	Your credit card will be charged for your purchase when the order is received. Items in stock are normally shipped within 5 working days of the order. Some items are made to order and shipped directly from the artist. When your order is confirmed, you will be notified of the approximate shipping date.

Florida Sales Tax on Shipments to Florida

	Because we are a Florida domiciled business, we are required by the State of Florida to collect a 6% sales tax on orders shipped to a Florida address.

What To Do If An Item Is Damaged During Shipment

	Please contact our toll-free number, 1-800-821-1946, and advise us of the damage. We will arrange to have the package picked up and ship a replacement to you as soon as possible. Please re-pack the item in the original packing materials.

What To Do If You Wish To Return An Item

	Please re-pack the item in the original packing materials and call our toll free number, 1-800-821-1946, to advise us of your decision. Once we have received the returned item in good condition, we will issue a refund. For your protection, return shipments should be insured for the full value of the purchase. COD returns will not be accepted. Charges for overseas, truck or air shipment are not refundable.

We Will Not Be Undersold!

	If you find a lower price in a competing catalog, please let us know the details. We will not be undersold!

Prices Subject To Change Without Notice